One of them was Kathleen Norris, the founder of a big-time real estate company, and a devoted regular. After watching the Tuckers struggle to hire the right people to reopen, she took the reins, helping them find a reputable architect and other contractors, many of whom did their work pro bono. One of those contractors was Jim McMahon, the owner of a design company, who restored the stainless-steel stools, counters, and flattop. “Real nice guy,” Joe told me, with an accent that's retained its sweet Appalachian roots. Joe swears he's going to pay him back one day, but I doubt Jim is in any rush.